Contact Us

Our Client Advisors are here to help with any questions you may have.
We typically respond within a few hours.

Email: posturelypro.contact@gmail.com

FAQs

WHAT IS YOUR RETURN POLICY?

We offer a 30-day return policy on all products.

To qualify for a return:

  • A return request must be submitted within 30 days of delivery.
  • Items must be in original condition: unused, unworn, with tags, and in original packaging.

To request a return, simply email us at posturelypro.contact@gmail.com.
We appreciate knowing the reason for your return.
Please note: We cannot provide a return label. Return shipping costs are the responsibility of the customer.

Our support team will provide instructions on how and where to send your package.

WHAT IS YOUR SHIPPING TIME?

Orders typically arrive within 7–15 business days, depending on destination and customs processing.

WHERE DO YOU SHIP?

We offer free worldwide shipping.

WHAT IS THE COST OF SHIPPING?

Shipping is always free.
Some countries may charge duty or import fees, which are the responsibility of the customer.

WHEN WILL MY ORDER SHIP?

Most orders are processed and shipped within 72 hours.
A shipment confirmation email will be sent once your order has been dispatched.

CAN I TRACK MY PACKAGE?

Yes. You will receive a tracking number by email within 24 hours after your order is placed.

If you do not receive your tracking information, contact us anytime at posturelypro.contact@gmail.com.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Debit cards
  • Apple Pay
  • Google Pay
    …and more.

CAN I AMEND MY ORDER OR CHANGE MY ADDRESS?

We process orders quickly, often within a few hours.
If you need to make a change, please email us immediately at posturelypro.contact@gmail.com and we’ll do our best to assist.

I RECEIVED THE WRONG ITEM OR A DAMAGED ITEM. WHAT SHOULD I DO?

We sincerely apologize for the inconvenience.
Please contact us right away at posturelypro.contact@gmail.com and we will arrange a free replacement.

I WANT TO EXCHANGE THE SIZE. WHAT SHOULD I DO?

If you need a size exchange, we’re happy to help.
We can provide a replacement item; you only need to cover the shipping cost for the new item.
You may keep the original product.

Contact us at posturelypro.contact@gmail.com for assistance.